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STAGE 1 : Lodge Complaint
Follow these steps to lodge a complaint
LODGE A COMPLAINT TO BPSB
RECEIVE A WRITTEN ACKNOWLEDGEMENT WITHIN ONE (1) WORKING DAY
FOR SIMPLE CASES : PLEASE ALLOW UP TO 5 WORKING DAYS TO RECEIVE A RESPONSE FROM BPSB
FOR COMPLEX CASES : PLEASE ALLOW UP TO 20 WORKING DAYS TO RECEIVE A RESPONSE FROM BPSB
STAGE 2 : Redress
Follow these steps in the event of disagreement with Bayo's final decision
CASE FALLS UNDER FINANCIAL MARKET OMBUDSMAN SERVICE (FMOS)² JURISDICTION (WITHIN MONETARY LIMIT OR SCOPE**)
CASE DOES NOT FALL WITHIN FMOS JURISDICTION
BEYOND MONETARY LIMIT
OUTSIDE OF FMOS¹ SCOPE
IF BPSB AND COMPLAINANT AGREE FOR CASE TO BE HANDLED BY FMOS
EITHER BPSB OR COMPLAINANT DISAGREES FOR CASE TO BE HANDLED BY FMOS
LODGE AT FMOS
LODGE AT FMOS
LODGE AT BNM LINK
IF YOU DISAGREE WITH THE DECISION BY FMOS OR BNM LINK
REFER CASE TO COURT FOR CIVIL ACTION
1 Depending on the nature and complexity of the case, such as when third-party information or documentation is required.
2 FMOS, appointed by Bank Negara Malaysia and the Securities Commission Malaysia, offer free, independent, and impartial dispute resolution services for financial consumers and investors, focusing on financial and capital market disputes involving direct financial losses.
**Scan QR code for FMOS monetary limit and scope
How To Lodge A Complaint?
Locate Us
72-3 Jalan PJU 5/22, Encorp Strand, Pusat Perdagangan Kota Damansara, 47810 Petaling Jaya, Selangor.